Free Returns and Exchanges
When shopping at bookman.se we offer you free returns or exchanges of your products within 30 days of receiving them. We will not charge any extra shipping cost for exchanges. Please note that we are only accepting returns and exchanges if the item(s) is unused and packaging intact. Failure to meet this condition we reserve the right to reduce your refund by 30%. As soon as we receive your return, we will exchange your item(s) or give you a refund, depending on your wish. However, you will not be reimbursed for any shipping charges on your original order.
How to Return or Exchange your Bookman Products
To exchange or return your item(s) please follow steps below:
1. Contact us at firstname.lastname@example.org
State your e-mail with order number, the reason for your return and whether you want a “Return” or “Exchange”.
2. Pack your order
Once we have received your request, we will get back to you with a Prepaid Return Label and further instructions. Pack your order and attach the Return Label to the shipping box.
3. Take the parcel to your local drop-off point
Remember to ask for a receipt at the drop-off. Once your return has been received, we will confirm via e-mail and send you the refund by the payment method used for the purchase. If you have chosen to exchange to other product(s) they will be shipped within 2-3 business days.